General terms and conditions of online sales and personal data protection policy

Article 1: Preamble

The present conditions of sale are concluded, on the one hand, by BE GOOOD (represented by Stefania CAO) located at 75, Avenue des Touristes B-1150 Brussels, Belgium, registered at the Banque Carrefour des Entreprises under the number 0827.472.059 hereafter referred to as “the seller” and, on the other hand, by any individual or legal entity wishing to proceed to a purchase via the seller’s website (, hereafter referred to as “the buyer”.

Article 2: Purpose

The present conditions of sale aim at defining the contractual relations between the salesman and the purchaser as well as the conditions applicable to any purchase carried out by the means of the site of the salesman, that the purchaser is professional or consumer.

The acquisition of a good or a service through the present site implies an acceptance without reserve by the buyer of the present conditions of sale. These conditions of sale shall prevail over any other general or particular conditions not expressly approved by the seller.

The seller reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force at the date of the order by the buyer.

Article 3: Characteristics of the goods and services offered

The products and services offered are those listed in the catalog published on the seller’s website. Each product is accompanied by a description established by the supplier. The photographs in the catalog are as accurate as possible but cannot ensure a perfect similarity with the product offered. These products and services are offered while stocks last. If, in spite of its efforts, all or part of the articles are unavailable, the salesman informs the purchaser by email as soon as possible and offers to him the possibility of choosing between waiting or cancelling without expenses the order of the unavailable articles. Available items will be delivered as usual.

The training courses offered for sale are described by the seller.

With the exception of those that can reasonably be considered essential for the buyer (general theme covered, minimum duration of the training, geographical area and date of the training), the characteristics contained in the description drawn up by the seller are provided strictly for information purposes and are not contractual in nature.

By placing an order, the buyer acknowledges that the training courses offered by the seller have not been created specifically for his needs. Therefore, the buyer accepts that the seller does not grant any guarantee and does not assume any responsibility as to the adequacy of the ordered training with its specific needs.

The Seller shall take all reasonable steps to provide the Customer with information that is as complete and correct as possible, without, however, making any warranty in this regard. The total amount of the buyer’s order as displayed on the online registration platform before final validation of the order is indicated in euros including all taxes and other charges.

Article 4 : Rates

The prices of the products and services displayed on the site are indicated in euros including all taxes (VAT and other applicable taxes).

The seller reserves the right to change its prices at any time. Nevertheless, the prices applicable to the order are those in force at the time of its confirmation.

The prices of the products and services indicated do not include the transport and delivery costs. These will be indicated in the order summary and are reserved for buyers who reside in Belgium, France, Grand Duchy of Luxembourg, Netherlands and for deliveries required in these geographical areas.

Article 5 : Orders

The buyer, who wishes to buy a product or a service must obligatorily :

  • Fill in the identification form on which he will indicate all the requested information or give his customer number if he has one;
  • Fill in the online order form giving all the references of the products or services chosen;
  • validate his order after having checked it;
  • make the payment in accordance with the conditions provided for ;
  • confirm his order and payment.

The confirmation of the order implies acceptance of these terms of sale, the recognition of having perfect knowledge of them and the renunciation to take advantage of its own conditions of purchase or other conditions. All the data provided and the recorded confirmation will be worth proof of the transaction. The confirmation will be considered as signature and acceptance of the operations carried out. The seller will communicate by e-mail confirmation of the order recorded.

Article 6 : Right of renunciation & Cancellation

6.1 According to the law, the consumer has the right to notify the seller that he/she renounces his/her purchase, without penalty and without giving any reason, within 14 working days from the day after the delivery of the product or the conclusion of the service contract. This right of renunciation does not belong to the professional buyer.

Within this period, the consumer must notify his intention to renounce by e-mail and return, at his expense and risk, the delivered product to the administrative headquarters of BEGOOOD / BokashiCompost: 75, Avenue des Touristes B-1150 Brussels, Belgium. Products must be returned in their original packaging, undamaged, with all accessories, the user manual and the original invoice/delivery note. Products returned in this way must not have been unpacked, unsealed or used in any way. Incomplete, damaged or soiled goods will not be accepted. Within 30 days after acceptance of the return of the goods, the seller undertakes to reimburse any payment, except for the shipping costs.

6.2 Cancellation of a course.

Provided that this takes place at least ninety-six (96) hours before the start time of the training, the purchaser is granted the right to cancel his registration without giving any reason. The seller then undertakes to reimburse the buyer for any sums already paid within ten (10) clear days of the notification of acceptance of the cancellation request sent to the buyer, without interest or other compensation. The reimbursement is always made by bank transfer, to the account number known to the provider.

In the event of unilateral cancellation by the buyer less than ninety-six (96) hours before the start time of the training, no cancellation fee is due but any sums already received cannot be refunded.

In case of absence of the buyer to a training, whatever the cause, including in case of force majeure, the sums received can not be refunded.

In the event of cancellation of the training by the seller, the latter undertakes to reimburse the buyer for any sums already paid within ten (10) clear days of the notification of cancellation sent to the buyer. The refund is always made by bank transfer to the account number known to the buyer. No compensatory indemnity can be demanded

Article 7 : Payment method

Payment is made by credit card, Visa, Mastercard or bank transfer. The ordered articles remain our exclusive property until the full payment of the order by the buyer.

Article 8 : Deliveries

Deliveries are made to the address indicated on the order form, which can only be in the agreed geographical area (Belgium, France, Grand Duchy of Luxembourg and the Netherlands). The goods are transported at the risk of the seller until the goods are delivered to the delivery address specified by the buyer. From that moment on, the buyer assumes the sole risk. Delivery times are given as an indication only; if they exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed.

Delivery charges are based on the delivery method chosen by the Customer and calculated on the totality of the order. They will be indicated to the Customer at the end of his order before confirmation of the latter by him.

Article 9 : Guarantee

With respect to consumers, the seller guarantees the products it sells and the services it provides in accordance with the law of September 1, 2004 on consumer protection in the event of the sale of consumer goods (articles 1649 bis to 1649 octies of the Civil Code). In case of non-conformity of a product sold found within 2 months of delivery of the goods, the consumer must notify the seller as soon as possible in a precise manner by registered letter or email. This warranty only covers defects of conformity existing at the time of delivery of the goods.

The invoice or delivery note is the warranty document and must be kept by the consumer and produced in original.

Article 10 : Responsibility

The seller, in the process of selling online, is only bound by an obligation of means; its responsibility cannot be engaged for any damage resulting from the use of the Internet network such as data loss, intrusion, virus, service failure, or other unintended problems.

The data on the site is given in good faith. The links proposed to the sites of the manufacturers and/or partners are given for information purposes. The seller cannot be held responsible for information from these sites.

Article 11: Intellectual Property

All the elements of the site of the salesman are and remain the intellectual and exclusive property of this one. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, the elements of the site whether they are software, visual or sound. Any simple link or hypertext link is strictly forbidden without the prior express written consent of the seller.

The content of a training course and the documentation delivered (supports, presentation sheets, syllabi and compendiums, literary and artistic works, etc.) may under no circumstances be reproduced, translated, modified or recorded, in whole or in part, in any way or in any form whatsoever. They may not be distributed or transmitted to the public, in whole or in part, in any manner or form whatsoever without the prior written consent of the copyright owner.

Article 12: Processing and protection of personal data

All personal data necessary for the processing of an order are kept by the seller or its employees and may be passed on to companies with which the seller – or its suppliers – collaborates, when such communication is necessary for the processing of the order.

The seller may share certain personal data with other recipients such as competent authorities to whom the seller would be legally bound to disclose information in the context of legal proceedings or to detect technical and/or security problems.

The buyer also authorizes the seller to use this data to establish statistics in order to improve its site, the goods and the service it offers. This information may also be used to disseminate, by any means of communication, information about the seller’s business activities to its customers or members, including the sending of periodic newsletters.

At any time, you can unsubscribe to the periodic newsletter by clicking on the “unsubscribe” button (or any other similar mention) appearing at the bottom of each letter.

The seller also keeps the personal data to facilitate future orders for a maximum of 10 years after the end of the contractual relationship.

Finally, the buyer authorizes the seller to use his/her personal data for any purpose that may facilitate the organization and development of BeGoood.

Without prejudice to the foregoing, the seller undertakes not to disclose any personal information in its possession to any other company or association outside BeGoood.

In accordance with the legislation in force, the seller provides an adequate level of protection for personal data. These measures include technical and organizational measures required to protect the buyer’s personal data against accidental or unauthorized destruction or accidental loss, as well as against unauthorized alteration, access and other processing of the personal data. A generic description can be provided upon request.

According to the law of 8 December 1992 on the protection of privacy with regard to the processing of personal data, the buyer has the right:

  • To object, free of charge, to the processing of personal data for direct marketing purposes;
  • To access and rectify data concerning him/her.

As of May 25, 2018, the buyer has the additional rights, under the legal conditions provided:

  • The right to be forgotten and to have data erased
  • The right to withdraw consent at any time to the processing of personal data
  • The right to data portability and to receive a copy of the processed data concerning him
  • The right to lodge a complaint with the Commission de la protection de la vie privée, the supervisory authority in Belgium;
  • The right to be informed, in the case of automated decision-making, of the logic underlying the system and the significance and intended consequences of such processing for the data subject.

The purchaser can assert these rights upon request. Such a request must be sent by e-mail to Stefania CAO (BeGoood) at the following address

or by mail addressed to: Miss Stefania CAO, BeGoood/BokashiCompost, 75 Avenue des Touristes B-1150 Brussels.

By registering for a training course offered for sale via the website or the page purchaser authorizes BeGoood to use, free of charge, in perpetuity and without geographical restriction, any photographs and/or audio-visual material of the purchaser’s image that may have been taken or recorded during the course of the training session, as part of its commercial policy and to promote its activities. In return, BeGoood agrees to respect the integrity and dignity of the buyer whose image is reproduced or broadcast

Article 13: Proof

The parties accept, within the framework of their relations, the electronic means of proof (as an example: email, computer backups, …).

Article 14: Dispute Resolution

The present online sales conditions and the contract to which they are attached are subject to Belgian law.

The parties undertake to attempt to resolve any dispute relating to the validity, interpretation or performance of the contract by out-of-court settlement, mediation or judicial conciliation.

In case of failure of the alternative dispute resolution procedure, only the courts of the seller’s registered office are competent, unless otherwise prescribed by law.

Article 15: Salvage Clause

If any provision of these terms and conditions should be invalidated for any reason, such invalidity shall not render the contract as a whole invalid or prevent the performance of the remaining provisions.

In the event that the offending provision affects the nature of these terms and conditions, each party shall immediately endeavor to negotiate in good faith a valid provision of equivalent economic effect or, at least, as close as possible to the effect of the offending provision.